- Information We Collect
We may collect the following types of information:
a) Personal Information: When you register for a membership, book a class, or purchase products or services, we may collect personal information such as your name, date of birth, email address, phone number, billing address, and payment information.
b) Usage Information: We may collect information about your use of our website, mobile app, or facilities, including your browsing behavior, pages viewed, and time spent on our site.
c) Technical Information: We may collect technical information about your device, such as your IP address, device type, operating system, and browser information.
d) CCTV Footage: We use CCTV systems in our facilities for security purposes and to ensure the safety of our members and guests.
- How We Use Your Information
We use the information we collect for the following purposes:
a) To provide our services, process transactions, and communicate with you about your membership, bookings, or purchases.
b) To personalize your experience, send promotional materials, and inform you about new products, services, or events that may be of interest to you.
c) To maintain and improve our website, mobile app, and facilities, and to better understand how members and guests use our services.
d) To ensure the security of our website, mobile app, and facilities, protect against fraud, unauthorized use, or other illegal activities, and monitor our CCTV systems.
e) To comply with any applicable laws, regulations, or legal requirements.
- Sharing Your Information
We do not sell or share your personal information with third parties for their marketing purposes. We may share your information with:
a) Service providers that help us manage our services, such as payment processors, email service providers, or website hosting companies.
b) Law enforcement or government agencies, if required by law or to protect our rights, property, or the safety of our members, guests, or the public. This may include sharing CCTV footage when necessary.
- Your Choices and Rights
You have the following rights and choices regarding your personal information:
a) Access, correct, or update your personal information at any time by contacting us.
b) Opt-out of receiving promotional communications from us by following the instructions in the email or contacting us directly.
c) Request that we delete your personal information, subject to applicable legal requirements and our membership policies.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review the privacy policies of any third-party websites you visit.
- Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13, and if we become aware of such collection, we will take steps to delete this information.